Frequently asked questions

The daytime self-guided visit uses 24 interpretation panels in French and English only. There is no multilingual audio-guide app. The AURA evening show is non-narrated — visual and musical, no language requirement.

A 45-minute immersive multimedia experience produced by Montréal's Moment Factory. The basilica interior becomes a projection canvas: the ceiling stars animate, the walls are painted with light, a full orchestral score plays through the sanctuary's sound system. It's wordless, narrative-led, and designed as a standalone evening experience separate from the daytime self-guided visit.

Yes — they're separate tickets at separate times. A common pattern: daytime visit at 10:00 (with your audio guide), free day in Old Montréal, back at 19:00 or 20:00 for AURA. The two visits complement each other well.

Yes, with caveats. Most kids 6+ are captivated; the darkness, music and lights are immersive but not scary. Toddlers may find the sound volume overwhelming. There's no age restriction but under-7s are free (lap seating). AURA starts after dinner time for small kids.

Yes — the basilica is still an active Catholic parish. Sunday mass is at 11:00 in French. Mass attendance is free and doesn't require a ticket. Tourist visits are not permitted during mass. If you want to attend in a non-tourist capacity, just walk up.

Smart casual. No shorts shorter than mid-thigh, no tank tops, shoulders covered. The basilica doesn't strictly enforce but asks politely; most tourists comply without being asked. Kids' usual clothing is fine.

Tickets are issued for a specific date and are non-transferable once issued. If you need to change your visit, reply to your confirmation email at least 48 hours ahead and we will rebook your visit to any open slot in the operator's calendar.

Very — Old Montréal is one of the safest tourist districts in Canada. Normal street-smart rules around Place d'Armes. Nothing specific to the basilica.